FAQ + Contact

Shipping Policy

Current shipping time on orders is 1-3 business days.

Shipping within the US can take between 3-6 business days depending on your location.

All US order over $99 ship free!

Shipping costs for orders less than $99 are assessed in the shopping cart.

We are currently accepting international orders to Canada and Australia. International shipping times vary significantly, but can take up to 3-4 weeks.

Returns or Exchanges

To make a return:

Contact us within: 7 days of delivery
Ship items back within: 14 days of delivery

Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Our shipping team starts working on your order as soon as in enters our system so cancellations can only be accepted within 1 hour of purchase. 


Does the baby gym fold flat once it's setup?

You bet! It won't fold all the way closed if the ropes are tied into the holes, but it will till collapse enough to stow it away until its playtime again


Can I switch out the toys easily?

Of course! Simply unscrew the legs from one side of the gym and you can slide toys on or off anytime.


Custom and personalized orders

We don't currently accept any customization requests for wood gym paint colors or hanging toys. Everything is pre-made and ready to ship as soon as you order!


Gift wrapping and packaging

We don't currently offer gift wrapping, however every single gym ships in a beautiful Poppyseed Play cotton storage bag.


Incorrect Shipping

If a package is returned to us due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. I am not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.


Wholesale Availability

We are now accepting wholesale orders! Please email kaelynn@poppyseedplay.com to get a wholesale pricing list.


Still have a question we haven't answered?

Email us at info@poppyseedplay.com

Or send through a contact form here: (We reply to all messages within 24 hours on business days)