Terms & Conditions

We believe families deserve play things that are safe, non-toxic and can stand the test of time (and baby drool). And we’re out to create heirloom hand-me-downs that feel like a gift when you finally give them away. We offer a 1-Year Warranty to help ensure that your products are protected and kept in excellent condition. Product registration is required to activate your 1-year warranty coverage.

Our warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear (such as scratches or stains), or a natural characteristic of the material used. This warranty is not transferable, nor does it apply to goods that have been altered by the user in any way.

Products sold by Poppyseed Play on poppyseedplay.com and have been registered for the warranty are guaranteed against defects in materials and workmanship for a period of twelve (12) months from the date of original purchase. The warranty is valid only under normal use of the product and for the use for which it is normally intended.

To help us assess the issue, please send photographs of the product from various angles and distances. If you still have the boxes, please send along some photos as well if there’s a chance the product was damaged during transport. If the issue cannot be documented with photos, short videos are also welcome.

Defects and/or damages resulting from the following situations are not covered by the warranty:

Accidents
Negligence
Misuse and/or abnormal use
Improper storage
Modifications and/or alterations
Commercial use of the product
Over-exposure to high or prolonged heat
Surface markings as a result of shipping
Use of abrasive cleaning tools or chemical cleaning products
Theft

Depending on the nature of the damage or defect, we will suggest one of the following resolutions: sending replacement parts, or providing a replacement.

To make a claim, please report an issue through our Contact Us Page and we will gladly guide you through the procedure. Be sure to provide:

- Your order number
- The name of the product
- The number(s) of the part(s) to be replaced (refer to assembly instructions if possible)
- Clear photos or videos of the damage or defect where the parts shown in the photo or video are clearly identified